Customer Reviews
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Recently had a Clock Blithfield 5KW Multifuel fitted and very pleased with the outcome. Had great advice on selection, how fitting would go and then loads of advice and information on the Do's and Dont's and how to get the best out of the stove.
There were a few unforeseen hiccups on installation but Steph and the team cracked on and solved every issue, going the extra mile which we really appreciated.
Would absolutely recommend them and will use them for another stove to go in the extension. Great service and great people.Jo and Richard Limb
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Fab experience with the Sandiacre Stoves Team! They helped us with the picking of the stove, the options of all the design - James very patient with quoting for a few options! We had to wait for the fit for a few months as they are so busy - but with such excellent reviews and experience we were prepared to wait...and the fit has been #1. We have our old gas stove out and new multifuel burner installed on the same day. The dust and dirt was minimal - everything was covered and cleaned up brilliantly. James, Steph and Leon are all excellent at their work and we would highly recommend - make sure you get the kettle on as they love a cuppa! We are soooo pleased with the burner - but the dog trumps us with priority in front of it lol!
The Simpsons
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From my first visit to the showroom to the installation of my stove I can honestly say that the levels of customer service delivered by all at Sandiacre Stoves was beyond excellent.
Steph looked after me on my initial visit and spent time introducing the many stoves available. I was like a rabbit in headlights and the advice and guidance provided was invaluable.
The home assessment was completed within a few weeks and further guidance was offered on the work required to remove my existing fire and install a stove.
Thank you to James, Steph and Leon for the time and effort put in on the installation date. They arrived as expected at 8:30am and they worked solidly until the job was completed around 7pm.
I expected lots of mess and brick dust but this was kept to a minimum thanks to the methods they work with. The clear up operation was brilliant too and apart from having to do a good dust throughout, I was left with a clean and tidy room.
Steph stayed on to go over the operating instructions and advise me of the main do’s and don’t’s.
The team left me with a welcome pack that included a small amount of kiln dried logs, kindling, fire lighters, a thermometer and a moisture meter.
I chose the Clock Blithfield 5 stove as it is mid range from a contemporary to traditional looking stove. It has a large window and easy to operate individual primary and secondary controls. The stove is supplied with two good quality fire resistant gloves.
I’m on day three of being the proud owner of the stove and I love it already. The heat it generates is brilliant and it’s the best use of my money in a very long time.
I cannot thank Sandiacre Stoves enough. They are a quality company and I would and have been recommending them to my family, friends, neighbours and colleagues.
Kind regards.
TracyTracy Tatler
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Yesterday we had our log burner installed by James, Steph and Leon and we are thrilled with the service provided! It was all completed within one day. They are extremely knowledgable, professional and friendly. They have been so patient and not pushy in anyway throughout deciding what our stove requirements are etc. The overall service from visiting the store to the home survey and the log burner being installed in second to none. After the log burner was installed we had a detailed handover helping us understand how to use the stove efficiently both verbally and written down. This has made us feel more confident understanding how to use the stove. We also have been given everything to start up the fire 🔥 We would highly recommend to all friends family and coworkers. Thank you!
Hannah and Adam
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We recently had the guys at Sandiacre Stoves fit our wood burner and we are absolutely thrilled with the service they provided for us. From the initial visit to their showroom, to the survey and then the install the team were polite, friendly and very professional. We decided to buy a Clock Blithfield 5 which looks sleek and modern but very classic, the heat it kicks out is phenomenal. The team arrived to fit the burner and they did everything - they swept the chimney, fitted the flu duct, knocked out all the old fireplace, boarded, plastered and fitted the stove all in one day. The value for money this company offers is second to none, we absolutely love our new wood burner and we cannot recommend Sandiacre Stoves enough to anyone looking at getting a woodburner. Thanks James and his team for such an amazing job, we are really really pleased with everything you did. Cheers!!
David and Jessica Simmonds - Breaston
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Had our 2nd wood burning stove installed by Sandiacre Stoves this week. Previously used them to install a multifuel in the conservatory so we could use the room all year round. They made such a fantastic job of that, that we had no hesitation to use them again!
Polite, professional, knowledge is beyond any other company i spoke to, and trustworthy.
Highly recommend Sandiacre Stoves, thank you to James, Steph and the team.Richard Roberts
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Second time we have used Sandiacre Stoves for our heating requirements.
Previously James and the team fitted a multifuel in our conservatory, if anyone is thinking about having a log burner in their conservatory then definitely do it!
Today James & Steph completed the installation of our Aapect 4 and we're over the moon!
Professional, knowledgeable, friendly & competitive.
Highly recommend!Richard Roberts
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Just had a multi fuel stove fitted by James and Steph. Fitted in one day and highly satisfied with
the work and service. From buying in store to fitting Excellent service Thankyou so much.Bob and Chris Bostock
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We decided to purchase our stove from Sandiacre Stoves after lots of shopping around. We saw the stove that was suitable for us upon entering the showroom. We were given expert guidance and advice and swiftly arranged a home survey. The team arrived punctually and work was carried out in a clean and professional manner. We were given lots of after sales advice and information and an in-depth handover to both use and maintain the upkeep of the stove. Needless to say we would definitely recommend them and are now enjoying the warmth of our beautiful stove.
Colin Hall
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First class service from start to finish! On a recommendation from our neighbour we visited Sandiacre Stoves, as soon as we entered the shop we knew that it was a good decision! The team are so knowledgeable, which clearly comes from fitting the products themselves as well as selling them. There were no pushy sales tactics and they really took the time to understand our requirements so they could recommend the best burner for our needs. The communication throughout the entire process was superb. While installing the team took lots of care to ensure that everything was kept clean and dust / mess was kept to a minimum. They did such a good job of tidying up afterwards it was as though they'd never been there! The handover and guidance of how to use / look after our new Burner was really detailed and helpful. As well as being explained verbally we were given a sheet with all the information that we need to know. In addition we were also supplied with lots of very useful extras, some kindling and a few logs to get started with, a sample of coal, a thermometer, moisture meter and some gloves too! We wouldn't hesitate to recommend Sandiacre Stoves to friends, family and work colleagues. We will be returning to them for another Stove next year!
Mr & Mrs Adams
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We are return customers, James did such a fantastic job when he fitted our stove in our first home and since we left that home we’ve desperately missed it. We knew we had to have him back to recreate that in our new home. And We’ve not been disappointed.
Again he (and his team) has done an amazing job! Jame’s attention to details is exceptional. He executed our vision of a reclaimed quarry tile hearth and brick chamber with ease and it’s exactly how we pictured it. The whole team worked like Trojans all day to get the job done and the quality of work was spot on. James provided a clear and thorough handover, which was very much appreciated. The thoroughness of the Sandiacre Stoves staff from start to finish is like no other trade we’ve had in. They were open to our demands and unphased by our last minute adjustments. We would not hesitate to recommend Sandiacre Stoves.
Thank you!Sam & Kirby
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From the first moment we walked into the shop and till the moment they walked out of our home on installation day nothing was too much trouble. The advice and help in choosing the best log burner for our needs, and throughout the process was excellent. I will recommend this company to anyone who's thinking about getting a log burner installed - friendly and knowledgeable, who could ask for more.
Lyndsey and Scot Diffin
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Highly recommend the team they did a fantastic install, absolutely love the stove, surround & hearth as does our dog, looking forward to some cooler nights so we can use it once again!
James & Devon
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I would like to thank you for making such a wonderful job of installing my new stove. You was both clean and efficient. In addition I also appreciated the time that you took in going through the handover with me. I wouldn't hesitate in recommending your company.
Mark A Eccles
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I am very pleased with my multi-fuel stove installed recently by Sandiacre Stoves. From our initial enquiry in the shop to the final installation we were met with pleasant, enthusiastic and knowledgeable staff who helped throughout the various decision making stages. James and the installation team did a very professional job, completed in less than two days with the minimum of mess and inconvenience. All the registration and notification details were taken care of for us. A truly local service and thoroughly recommended.
DAVID ROY BARSON
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What a fantastic job!
From my first visit to the shop to installation on the day, i have had a first class service. The team explained everything in detail, once installed and I would have no hesitation in recommending Sandiacre Stoves.Jeff pinkett